Shipping policy

Shipping

Il Drago di Sem ships its handcrafted products to Italy and abroad, with safe packaging and great care in preparing each order.

Processing time

Each product is carefully checked before shipment. Orders are normally processed within 2–3 business days after payment confirmation.

Delivery time

• Italy: delivery is normally within 2–4 business days after shipment.
• Italian islands: additional 2 working days may be required.
• Abroad: delivery times vary depending on the destination and selected service.

Shipping costs

Shipping costs are automatically calculated at checkout, based on the destination country and package weight.

Free shipping

Any free shipping promotions will be displayed on the homepage or product page when available.

Couriers

We rely on reliable shipping services to ensure fast and traceable delivery. Once your order has shipped, you will receive an email with the tracking number.

Destinations

We ship throughout Italy and to major European and international countries. If your country is not listed at checkout, feel free to contact us for a custom shipping solution.

Delays

If you experience any delays or issues with delivery, please contact us at info@ildragodisem.com. We’ll do our best to assist you as quickly as possible.